While I was scouring a particular topic from a forum, my attention was stucked in a topic I have never thought before and had me pondered for a moment. What if there were no call centers? As we all know, the call center craze has been widely felt in our country today. Since its inception in 1997 (i'm not really sure), the industry has grown exponentially and has provided a lot of job opportunities to Filipinos. It's growth has prompted the growth of other industries and has improved our economy significantly.
If there were no call centers, I guess I would probably be staying in our province in Butuan practicing the degree I've earned in college and be overworked yet underpaid. The streets of Emerald Ave. in Ortigas Center, Ayala Ave. in Makati, and Eastwood City in Quezon City and North Cybergate in Alabang would not be as glitzy, lively and illuminated at night as they are today. We will not see much of those towering skyscrapers and humungous condomininiums erected around those business districts if not because of the presence of call centers.
If there were no call centers, there would probably be few 24-hour stores like Ministop and 7-11 and the ubiquitous fast food chains like Jollibee and McDonald's would close at 10:00PM. Posh coffee shops like Starbucks and Seattle's Best would not be very popular and would not be selling like hot cakes as they are today. Those stores have become so famous to call center employees that even call centers use them as incentives to motivate agents in boosting up sales or improving csat scores.
If there were no call centers, we won't see managers aging less than 30 years old, receiving 6 digit monthly salary. Climbing up the ladder would take one employee ages or sometimes waits till the next person above him retires or passes away (hehehe). Unlike in call centers where promotion is so fast that a year or even less, is enough for one agent to get promoted to supervisor. And the list goes on.
The call center industry has made a great impact in the improvement of the lives of call center agents and helped leapfrog our economy. It's presence in our country has created a multitude of opportunities and it's tremendous growth has spurred the growth of other industries. Indubitably, the call center industry has contributed significantly in propelling our country towards development.
5 comments:
nice post chres.. i have often wondered about that also. if there were no call centers, i think i would be a celebrity.. (duh!) hahaha!
You must have been very popular now if call centers did not exist. You might even be at par with Kristine Hermosa and Angel Locsin in terms of popularity and bankability.
Hi Chres,
Thanks for your comment in my blog. I try to keep up and give helpful information to my blog's readers. You can definitely look forward to that.
About your question on posting your blog's url in myspace and friendster can definitely help. In fact, I've done that myself too. Depending on how popular your friendster/myspace profile is, you should get some traffic from them. You might want to try the call center thread of pinoyexchange.com and/or blogcatalog.com to get some traffic. I've been fairly successful in them before when I was just starting.
More power and thanks again.
Hi Chres. Nice blog site! I like the way you presented the reality of call center's value in our economy. Hmmm.. if there were no call centers around, I may already be working either in Singapore or Dubai! hehe
And though I'm not a blog fan, I really enjoyed reading your post, particularly this line...
"...sometimes waits till the next person above him retires or passes away (hehehe)."
Keep it up!
Thanks a lot sis for the comment.
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