The customer wanted to add a hyperlink in his webmail account. However, that is not possible as there is no way to add hypelinks in his free web-based email. With all the empathy, positive scripting and what have you in the call center world, I told him about it. The customer did not buy what I said and demanded a supervisor. "I want to speak to your supervisor and I want this problem fixed right now" were his exact words. There were no supervisors visible that time and if there was one, I'm certain he wouldn't accept it as this issue is not really escalatable anyway.
With all the mettle I could muster, I typed this. "Sir, I understand you want to add hyperlinks in your email, however, that's not possible as there is no option to add hyperlinks in your web-based email. There is nothing to fix because there is no problem at all. The feature you are asking is simply not available. Understand that."
And then viola, "the user left and abandoned the chat page" message showed up. Mr. Stubborn closed our chat session.
This world is really peppered with snotty jerks. They are stubborn, insufferable, irrational people who always want to get their way.