In-House Call Centers

As many call centers have sprouted around the metro, finding the right company to work for seems to be a little complicated nowadays. This can be due to the fact that many new players in this business are offering higher compensation packages than those who are already well established.

For most neophytes, compensation is preponderant than any other things, while for some, it is stability that weight more. Whatever it is you think paramount, it still depends upon the purpose why you are seeking a job in the call center. If you just want to work in this industry to fill in the the hiatus while waiting for the licensure examination result, a company that offers a higher compensation might be more important for you. But if you want to make it a career, a company who have been in this business for quite a while or who have stood the test of time, might be the one you are looking for.

Personally, if I wasn't happy and satisfied with my current company and account, I have already been working in a company that is prestigious and offers a compensation more than what I am currently receiving. I will definitely go for in-house call centers if things here will start to become sour. In-house call centers are call centers of huge companies who's customer service operations are being offshored rather than being outsourced.

Working in in-house call centers have several advantages. Agents of these in-house call centers pride themselves as employees of their companies, thereby enjoying the prestige and honor of their companies. They even call themselves "world-class employees". Unlike agents of outsourced call centers who are merely employees of their call center itself and not of their company's clients that they are working for. Aside from that, there is no fear of lay-off in the event that the account will be pulled out. This is so true for outsourced call centers. One of my friends had that fate when their client pulled-out their business and moved it to another outsourced call center because their call center failed to meet the metrics set by their client. (This might no longer be true as one of the biggest in-house call centers is rumored to hand down its operations back to outsourcers) And of course the most wonderful thing of all, most in-house call centers offer higher compensation packages and benefits than those well established outsourcers. In a nut-shell, in house call centers offer better packages and promising employment , thus making them desirable and sought after call centers.

For those who are still searching for the right company, I have listed below the address of some of the huge in-house call centers in the metro. Goodluck!.

Dell Customer Contact Center Eastwood City-Libis
2nd Floor, 1800 Eastwood Ave. Bldg.Eastwood City Cyberpark188E. Rodgriguez Ave.Bagumbayan, Quezon City

JP Morgan Chase Bank
31 Floor Philamlife Tower8767 Paseo De Roxas, Makati City

HSBC Electronic Data Processing (Philippines) Inc.
39th Floor PBCom Tower6795 Ayala Avenue corner V A Rufino St.Makati City 1226 Philippines